Terms of Service

These Terms govern Zinley’s websites, apps, AI assistant, and related services, operated by ZINLEY, CORPORATION ("Zinley," "we," "us," or "our"). By using the service, you agree to these Terms. If you disagree, do not use it.

What you should know first

• Your assistant can take actions. Zinley is not a read-only service. Permissions, your instructions, approval settings, and feature-specific controls determine what it can do.
• Your information is processed in the cloud. Relevant messages, files, connected data, and feature inputs can be sent to Zinley and service providers, including AI providers. Our Privacy Policy explains this processing.
• AI can be wrong. Review important results and actions. Health, News, and financial summaries have limits and do not replace professional judgment.
• Background work can continue while an app is closed. Manage Proactive, schedules, connections, and notifications separately.
• Paid subscriptions renew until cancelled. Usage, phone lines, and optional purchases may have additional charges described at purchase.

1. Eligibility and your account

You must be at least 18, or the higher legal age required where you live. If you use Zinley for an organization, you must have authority to bind it. These Terms cover individual plans. A separate Enterprise or team agreement controls where it expressly replaces them.

Provide accurate account information, protect your credentials and devices, and promptly report unauthorized access to [email protected]. Keep access limited to people authorized to use the account and its data. A family profile does not give its subject a separate private login. Do not use accounts to evade limits or commit fraud. You are responsible for the access you authorize and reasonable account security; our legal responsibilities remain.

2. What Zinley provides

Zinley helps with conversations, research, writing, files, supported apps, and tasks. It can keep preferences, information about people, and ongoing work across sessions; prepare News, Health insights, and Look back summaries; run scheduled work; and communicate through supported email, messaging, phone, and meeting channels. Some accounts have an assistant email address, public contact card, optional phone line, and a cloud computer.

Availability depends on your plan, location, device, permissions, providers, and feature release status. AI output can be incorrect, incomplete, biased, outdated, or nonunique. Check sources, recipients, dates, amounts, files, and reported outcomes before relying on them. A draft, proposal, or approval card is not proof an action completed.

3. Permissions, actions, and background work

Connecting an account authorizes access within the permissions you grant. Giving a device permission authorizes the corresponding device capability. These are different from approving a particular action. Only connect accounts, devices, and information you are authorized to use.

Read access and write access

• Gmail: supported connections can read messages and, with sending permission, send or reply from your account. Available operations depend on the actual grant; older connections may have different permissions.
• Google Calendar: access can include reading calendars and availability and creating, updating, or deleting events. Events involving guests can notify other people.
• Google Drive: the current direct connection uses access to files you select or Zinley creates, including supported Docs, Sheets, and Slides. It is not blanket access to every Drive file. Legacy or other connection methods can differ.
• Apple Health and linked banks: the current integrations read supported source data. That does not prevent Zinley from storing it or creating its own logs, summaries, and insights. See the Health and Finance sections below.
• Devices, browsers, and cloud workspaces: supported tools can read and change files, run commands, interact with apps and websites, and carry out tasks within available access. Phone calendar snapshots used for background context are distinct from interactive calendar tools, which can create or delete device events.

Desktop directory guardrails currently use a blocklist: when enabled, listed folders are blocked or require approval; unlisted paths remain available. A browser login can give access to the signed-in website, and a cloud browser can retain its profile and logins between sessions.

Approval settings are not a universal read-only switch

Connection permissions limit technical access; your instructions define the work you authorize. Your account-wide decision settings include “Ask me first” and “Go ahead, then tell me.” The default, if you have not chosen, is Go ahead, then tell me. These settings guide when the assistant asks for a new decision; they do not require approval for every tool or action. Under either setting, routine work you have delegated, including scheduled work, can proceed without another confirmation. Ask me first instructs the assistant to ask and wait when an urgent situation requires a new decision. Go ahead, then tell me instructs it to complete authorized work and report back, asking about missing information or decisions outside your instructions. Specific instructions to ask before acting, or to prepare only a draft, still apply. Proactive, Health, individual tools, and other channels have separate controls. Review the settings for each feature you use.

Proactive has separate controls. It can read permitted sources, prepare work, update internal records, and raise actions for approval; selected outward actions remain subject to its own approval rules. Connecting Gmail can turn on periodic mail and calendar check-ins for eligible accounts unless you have already chosen an on, off, or pause setting. Review Proactive’s status and source controls after connecting.

Cloud schedules and check-ins can run while the app is closed and can use credits. Turning off notifications does not stop them. Disconnecting a source stops future access through that connection, but does not automatically delete previously stored information or undo completed actions. Stopping a task may not reverse a request already accepted by another service. Review pending work and external results separately.

4. Personal information and other people’s data

Our Privacy Policy explains what we collect, why, service providers, United States hosting, retention, sharing, and your controls and rights. Zinley is a cloud service. Device access does not mean that information stays on your device: relevant content can reach our servers and AI, communications, storage, or other providers to perform the feature.

History, memory, People, and the Owner File preserve or derive context from interactions and connected sources. Correct inaccurate information. Disconnecting an app, turning a feature off, deleting a conversation, and deleting an account have different effects described in the Privacy Policy.

You must have a lawful basis to provide other people’s information, including contacts, messages, documents, and family Health records. Obtain permission where required. A public share link or published contact card may be viewed by anyone who receives its address. Review the content before sharing. Revocation cannot retrieve copies someone already downloaded or forwarded.

Accepting these Terms is not a substitute for a feature permission, required consent to process sensitive data, or another person’s consent. You retain your privacy and data-protection rights. Our permission to provide the service does not authorize unrelated uses of your information, and we remain responsible for our own legal obligations.

5. Health and family information

Health can organize supported Apple Health or Health Connect information you choose to share, manual entries, goals, reminders, and information you provide about yourself or a family member. It can generate trends, explanations, summaries, and audio using available information. The current Apple Health and Health Connect integrations read supported data; they do not write Zinley’s manual entries back to those sources.

Health is for personal organization and general wellness information. Zinley does not provide clinical diagnosis, treatment, continuous clinical monitoring, or emergency response. Do not use an insight to diagnose a condition, start or stop treatment, or change a medication dose. Consult a qualified clinician for medical decisions and contact local emergency services directly in an emergency.

Data may be missing, delayed, duplicated, incorrectly entered, or affected by device accuracy. An absent reading is not a normal result, and a reminder or warning may be missed. Health does not guarantee continuous monitoring, detection of a condition, or delivery of a reminder. Family entries do not establish anyone’s identity, legal guardianship, or authority to make healthcare decisions for them.

Sharing Health data with Zinley involves cloud processing as explained in the Privacy Policy. Review its Health section before sharing sensitive information.

6. News, Listen, and Look back

News selects and summarizes information from external sources using your preferences and supported personalization signals. Listen can turn selected content into AI-generated audio. Look back draws on available activity and connected information to create a retrospective. These are generated summaries, not complete records or guaranteed accounts of what happened.

Coverage can be selective, delayed, or mistaken. Check original sources for consequential claims and current events. A cited source is not our endorsement of its views, accuracy, products, or services. Publishers keep their rights; a summary or source link does not give you a subscription, bypass a paywall, or grant a right to reproduce the underlying article, image, or recording.

7. Linked financial accounts

Where available, the Plaid bank connection reads supported account and transaction information to help you understand your finances. This connection does not initiate bank transfers or trades. That limitation applies to the bank integration, not every action available through a browser or another connected app.

Information may be delayed, incomplete, pending, or incorrectly categorized. Zinley is not your bank, broker, investment adviser, accountant, or tax adviser. Verify balances and transactions with your financial institution. AI summaries are not personalized investment, tax, or regulated professional advice.

8. Email, messages, calls, and meetings

You authorize supported communications within your instructions and settings. Your assistant can communicate on your behalf, and some tools can send through your own connected account. Review the sender, recipients, and content. A phone’s email or SMS composer may require you to press Send; server-side email or other messaging integrations can send directly when authorized.

Supported AI phone calls are processed for live speech, transcripts, summaries, and call history, and the phone service starts recording supported inbound and outbound calls. Recordings may be unavailable if processing fails. Meetings and other voice features can also process participant audio and transcripts as described in the Privacy Policy.

The assistant can introduce itself as your representative without automatically announcing that it is AI or that recording has started. Do not assume that an introduction supplies legally required AI or recording notices. Before using a call, recording, or meeting feature, obtain the participant permissions and provide the notices required for your use. Permission to contact someone, consent to an artificial voice, and consent to record are distinct. These Terms do not supply another participant’s consent or remove Zinley’s own disclosure and consent obligations.

Do not use Zinley for emergency calls, unsolicited bulk calls, telemarketing, deceptive impersonation, harassment, fraud, or unlawful recording. Respect opt-outs and applicable telecommunications rules. Phone numbers, delivery, availability, and third-party channels are subject to provider and regional limits.

9. Your content and intellectual property

You retain your rights in information you submit ("Inputs"). To the extent permitted by law, we assign to you any rights we have in outputs generated for you ("Outputs"). This does not transfer third-party rights, guarantee copyright protection or uniqueness, or authorize infringement.

You grant us a limited license to host, process, transmit, and display Inputs as needed to provide the services you use, including through our providers and sharing or delivery you authorize. This license is subject to the Privacy Policy and does not transfer ownership of your personal data, waive your privacy rights, or permit unrelated advertising or model training. You must have the necessary rights to your Inputs and your use of Outputs.

Zinley retains rights in its software, technology, and branding. Access under your plan does not transfer ownership in our technology. Do not resell or redistribute the service without written permission. For copyright concerns, give support the work, the disputed material’s location, and information needed to investigate.

10. Plans, credits, renewal, and cancellation

Features, allowances, prices, currency, billing frequency, and applicable taxes are shown in the plan and purchase flow. Subscription fees are charged in advance. A recurring subscription renews automatically at the disclosed interval until you cancel. You authorize the disclosed recurring charges when purchasing it. We use Stripe for supported payments; another purchase channel may have its own billing terms.

Cancel through your account’s billing controls before the next renewal is processed. Cancellation normally takes effect at the end of the current paid period; check the cancellation confirmation. If purchased through an app store or another billing provider, use that provider’s cancellation process. Uninstalling, signing out, or disconnecting an app does not cancel a subscription. If the cancellation control fails or is unavailable, contact [email protected] so we can help stop renewal and resolve any disputed charge.

Credits meter supported AI and service usage. Included daily and monthly credits reset under the applicable plan and do not accumulate indefinitely. Purchased wallet credits do not expire merely with the passage of time; refunds, payment reversals, and corrections can change the balance. Credits are generally used in order: daily, monthly, then wallet. Calls, generated media, cloud computers, scheduled tasks, and other features can consume credits or have separately disclosed fees. A task’s cost depends on the resources it uses, and an unsuccessful task may still consume resources.

Wallet purchases, optional automatic top-ups, and Extra Usage are separate from your subscription. Extra Usage, where available and enabled, charges for eligible work from a running balance rather than purchasing wallet credits. If you enable automatic top-up, review its amount, threshold, and limits; saving it can trigger an immediate purchase if the balance is already below the threshold. Disable it separately when unwanted. Turning off automatic top-up does not turn off Extra Usage; contact support if you need help disabling that separate feature. Review phone-line subscriptions separately as well. Plan downgrades can reduce features, allowances, and available history.

We will give at least 30 days’ notice before subscription price increases take effect. Except where law or the purchase terms require otherwise, cancellation does not refund a partial billing period. Mandatory cooling-off, cancellation, refund, and digital-service rights remain intact. EEA and UK consumers generally have a 14-day withdrawal right for distance service contracts, subject to applicable exceptions. Any lawful charge for service already supplied, or loss of a withdrawal right, depends on the required disclosures and express request or consent; merely accepting these Terms does not waive those rights. To exercise an applicable withdrawal or refund right, contact [email protected] with your account and purchase details. A later version of these Terms does not remove rights that already applied to an earlier purchase.

11. Acceptable use

Do not use Zinley to violate law or another person’s rights; exploit or sexualize children; commit fraud, stalking, harassment, or deceptive impersonation; distribute malware; facilitate violence or harmful wrongdoing; or collect or disclose information without authority. Do not evade security or safety controls, access another person’s account, disrupt the service, or abuse trials and billing.

Do not scrape the service beyond permitted use, extract its proprietary technology, reverse engineer it except where law allows, or bypass access limits. Use of supported APIs, automations, and code tools is allowed within their permissions. The restrictions on our technology do not give us ownership of software you create using your Outputs. Do not use Outputs as the sole basis for high-impact decisions about another person’s healthcare, legal rights, employment, credit, or similar interests. Commercial use is permitted within your plan and these Terms. Good-faith criticism, privacy requests, billing disputes, and responsible security reports are not prohibited uses.

12. Changes, suspension, and leaving Zinley

We may change features or limits, suspend access for nonpayment, suspected abuse or security issues, or terminate access for a breach. We provide notice and a reason where practicable, unless doing so would create a security risk or violate law. Contact support to challenge an account restriction. Changes do not remove remedies or refund rights for a paid service we fail to provide, and mandatory notice and consumer rights still apply.

You can request account deletion in Settings. The current self-service process has a three-day grace period in which you can cancel the request. After it, account access is disabled and the supported deletion workflow runs. Some records, connected-account credentials, and cloud workspaces can remain, as explained in the Privacy Policy; request additional deletion assistance where needed. The limits of self-service controls do not reduce your legal deletion rights. Cancel paid subscriptions, automatic top-ups, and phone lines separately and confirm their status. Completed external actions and recipients’ copies are not undone by deletion.

You remain responsible for valid charges incurred before termination. Where we terminate for reasons other than your breach, we provide a proportionate refund of prepaid subscription fees for the unused period. Termination for breach does not normally entitle you to a refund, subject to law. Provisions intended to continue, including accrued payment obligations, intellectual property, liability, and dispute terms, survive termination.

13. Disclaimers and responsibility

To the extent permitted by law, the service is provided "as is" and "as available," without express, implied, or statutory warranties, including merchantability, fitness for a particular purpose, and noninfringement. We do not guarantee uninterrupted or error-free service, accurate Outputs, compatibility, or successful completion of a task.

To the maximum extent permitted by law, Zinley is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or other intangible losses. Our total liability for claims arising from or related to the service is limited to the greater of the amount you paid us in the six months before the claim or US $100.

To the extent permitted by law, you are responsible for third-party claims and reasonable costs caused by your unlawful content, intentional misuse of the service, or infringement of another person’s rights. This does not make you responsible merely because you use Zinley, provide good-faith feedback, or exercise a legal right, and it does not cover harm caused by Zinley’s own wrongdoing.

These provisions do not exclude or limit liability, warranties, remedies, or consumer rights that cannot lawfully be excluded or limited. They do not exclude liability for fraud or intentional misconduct, make you responsible for our own unlawful conduct, or waive applicable privacy and data-protection remedies. Applicable mandatory protections prevail over conflicting language in these Terms.

14. Governing law and disputes

California law governs these Terms, without its conflict-of-law rules. Disputes are subject to the state or federal courts in San Francisco, California. If mandatory law gives you protection under your home jurisdiction’s laws or the right to use your local courts, these Terms do not remove it.

Please contact [email protected] so we can try to resolve a concern in good faith. Mediation is available by agreement. Either party may bring a qualifying small-claims case or seek appropriate injunctive relief. Arbitration is not required.

To the extent permitted by law, disputes must be brought individually, and you waive participation in a class or collective action. This waiver does not apply where prohibited and does not restrict remedies or proceedings that cannot lawfully be waived. It does not prevent privacy complaints, regulatory reports, cooperation with authorities, or an authorized representative from exercising your statutory rights.

15. Other terms and updates

Comply with applicable export-control and sanctions laws. Do not use or transfer the service where those laws prohibit it or for a prohibited person or purpose.

These Terms and applicable feature or purchase terms govern use of the service. The Privacy Policy explains data processing and our privacy commitments; acknowledging it does not by itself grant consent for every use of personal data. If a provision is unenforceable, the rest continues. You may not transfer this agreement without our consent. We may assign it subject to applicable law and without reducing your mandatory rights. Neither party is responsible for a failure caused by circumstances beyond its reasonable control to the extent law permits. U.S. government use receives only these commercial-software rights.

We may update these Terms and the date above. We provide advance notice of material changes when required and may use email or an in-product notice. Changes apply from the communicated effective date; where law requires renewed consent, we will request it. Otherwise, continued use after that date accepts the updated Terms. You may stop using the service if you disagree.

16. Contact

We respond within the period required by applicable law.