Support

A little guide

How Zinley works.

Your assistant, the things it does, and the choices that stay yours.

Across conversations & devices

Same Zinley. Different ways to talk.

Relevant context can connect a chat, a call, a message and your next device. Each conversation still has its own history.

Continuity depends on what was saved, connected and permitted. It does not mean every device or conversation shares everything.

Interactive illustration
Your assistant

Start with a message. Zinley can use relevant saved context to understand what you mean.

What each thing does

A place for each part of your day.

Illustrations show the idea. Open a feature to see your own settings and activity.

Assistant & representative

One assistant, two roles. It helps you directly, and represents you when speaking with other people within your instructions and permissions.

It identifies itself as your representative. Your rules decide what it may handle and when to ask you.

Meet your assistant

Your contact card

A shareable way for people to reach your assistant by the phone or email methods shown on your card.

Sharing the card does not share your private conversations. A phone line is separate from calling inside the app.

View your contact card

Calls & messages

Use an in-app call to speak with Zinley without buying a phone number. A phone line lets other people call your representative.

In-app calls use credits. Telephone calls have their own costs and limits. Connect and verify each messaging channel before using it.

Understand calling costs

Check-ins (Heartbeat)

Zinley looks for useful changes and follows up on open work. A check does not always produce a message.

Choose its focus, sources, cadence and quiet hours. You can pause check-ins; urgent events may still need attention during quiet hours.

Manage check-ins

Scheduled tasks

Work you ask Zinley to do later or repeat, such as a morning summary. Unlike check-ins, a schedule has a time or repeat pattern.

Review or pause each schedule separately. Muting notifications does not stop the work or its credit use.

Review scheduled tasks

Health

Share health data from your phone, or add information yourself. Zinley helps you understand patterns and make a practical daily plan.

Sync needs your phone and permissions. Pausing Health leaves urgent alerts and medication reminders active. Zinley is not a doctor.

Use Health in the apps

News

Stories chosen around your interests and relevant context. Open sources, ask a follow-up, or tell Zinley what you want more or less of.

Preview a story before sharing it. Personal parts are off by default, but your name may appear on the public story.

Use News in the apps

Action Center

See questions, approvals, work in progress and outcomes. Open an item to understand the next step and reply.

Approved does not mean completed. Check the result. Your existing instructions and permissions also determine when Zinley asks first.

Open Action Center

Memory & People

Useful saved context helps Zinley understand you and the people in your life. Review, correct or remove what it knows.

Memory, conversations and People are separate records. Clearing one does not automatically erase the others.

Review what Zinley knows

Connected apps & devices

Connections let Zinley use selected services and available devices for a task. Signing in is different from allowing device control.

Choose permissions in the app. Work that needs a particular device must wait while that device is offline.

Manage devices

History

Review calls, emails and receipts to understand what happened. History and learned information are separate.

Your plan controls the call and email history you can see. A visibility window is not a promise that older records have been deleted.

Review History

Models & credits

Auto chooses a model for the job. Available choices and how much work you can do depend on your plan, credits and the feature.

A subscription, a phone line and task usage are different costs. Check Usage before changing billing settings.

Credits, costs & limits

Your data & privacy

Where your information goes.

Zinley uses your devices, cloud storage and service providers. It is not an entirely on-device service.

  1. On your devices

    Apps keep local settings and working data. Using files, a microphone or device tools depends on access you allow.

  2. In your account

    Saved conversations, preferences and relevant context can be stored in the cloud so supported features can work across devices.

  3. With service providers

    A task may send relevant text, files or audio to an AI, search, speech or other provider. Data handling and retention vary by service.

How access is protected

Supported production connections use TLS. Sign-in checks and account permissions control access; cloud providers protect hosted data under their platform controls.

This does not mean every record is end-to-end encrypted or every local value is encrypted. See Security for the details and limits.

Your controls

You can change your mind.

Still need a hand?

Tell us what you were trying to do and where it became unclear.

Contact support