Question 1

What's the difference between Free, Plus, Pro, and Max?

Accepted Answer

Start with Free to try Zinley. Choose Plus for daily News and Health audio, adaptive Health plans, and more capable everyday help. Choose Pro for frontier models and demanding work. Max gives you the most room for News, routines, and calls. Every plan includes your own assistant and private memory.

Question 2

How does Auto pick models, and what do I unlock by upgrading?

Accepted Answer

Auto picks a model for each task. Plus adds more capable models, advanced research, and X search. Pro and Max add our most capable frontier models and optional Priority on supported requests. Priority uses more credits when applied. Zinley Computer is available on every plan and uses credits.

Question 3

How much history can I see?

Accepted Answer

Free shows 1 day, Plus 1 week, Pro 1 month, and Max 3 months of email and call history in the dashboard. See the plan table for the current visibility window.

Question 4

Is personal news available as audio?

Accepted Answer

Yes. Free includes up to one personal News edition a day and one audio briefing preview you can replay. Plus, Pro, and Max include audio for your editions, with up to 2, 3, and 5 editions a day respectively. Reading, research, and audio use your credits; audio is not unlimited.

Question 5

What does each plan include for Health?

Accepted Answer

Free includes Health logs, trends, goals, family profiles, a morning read and plan, and one audio preview. Plus and higher add evening reads, ongoing audio, adaptive plans, and bedtime reminders. Weekly reviews need enough data. Health is opt-in wellbeing support, not diagnosis or emergency monitoring.

Question 6

Do I need a wearable to use Health?

Accepted Answer

You can add Health logs yourself. Syncing Apple Health or Health Connect requires a compatible mobile app and your permission. The context Zinley can use depends on what you connect or log. Check Downloads for current mobile access.

Question 7

What am I actually paying for?

Accepted Answer

Your plan sets the features and limits available to you. Credits pay for News, Health reads and audio, replies, calls, tools, computer time, and media. Feature access does not mean unlimited usage. Your Zinley and its private memory stay with you across plans.

Question 8

What counts as usage, and what happens when I hit the limit?

Accepted Answer

Daily credits refresh each day and are used first, then monthly and wallet credits. When your balance runs out, new work pauses by default. Wait for a refresh, buy wallet credits, or use a paid continuation option you have already enabled.

Question 9

Can I choose how many credits I get?

Accepted Answer

Yes. On Plus, Pro, and Max, you can choose a larger monthly credit allowance at checkout. Every plan can buy wallet credits that never expire. Plus, Pro, and Max can also enable automatic wallet top-ups. Every price is shown before you confirm.

Question 10

Why did automatic top-up charge me $10 more than once?

Accepted Answer

Zinley Wallet Auto Top-up buys a $10 prepaid pack when your balance falls below its threshold, up to $50 per day and $250 per month. Saving the rule can trigger a purchase immediately. To stop, open Dashboard, Billing & Usage, then Billing and turn off Automatic wallet top-ups. If your receipt says Extra Usage, that is separate postpaid work; contact support to disable it. Neither charge buys a fixed amount of time.

Question 11

Can I make real phone calls on Free?

Accepted Answer

Yes. Eligible new accounts can try a first number free for 30 days. The renewal price is shown before you keep the line. Free handles one call at a time for up to 15 minutes, while paid plans increase the length and number of simultaneous calls.

Question 12

When I talk to Zinley in the app, does that use phone-call minutes?

Accepted Answer

No. In-app voice uses credits like other Zinley work. Phone-call limits only apply when someone calls your Zinley number or Zinley places a real call.

Question 13

How do I text Zinley, and is texting free?

Accepted Answer

Every plan can text Zinley through its shared line using iMessage, RCS, or SMS. Verify your phone as trusted first. Texts use credits, with no separate message fee. Your optional claimed phone number is for calls; it is separate from the shared text line.

Question 14

How do I send work to another computer?

Accepted Answer

Install Zinley on each Mac, Windows PC, or Linux computer and sign in with the same account. Choose the computer under Runs on, mention it with @, or say its name in your message. It must be running, signed in, and have Zinley access on. The result returns to the same conversation. Cross-device work is included with Plus and higher.

Question 15

What devices does Zinley run on?

Accepted Answer

Zinley is available on macOS, Windows, and Linux. See Downloads for current iOS and Android access. Sign in with the same account to keep your personal assistant with you across supported devices.

Question 16

Can I switch or cancel anytime?

Accepted Answer

Yes. Upgrades can apply immediately. Downgrades and cancellations are scheduled for the end of your current billing period. Billing shows the effective date before you confirm.

Question 17

Monthly or annual?

Accepted Answer

Both are available. Annual billing gives you 12 months for the price of 10. You can change your billing cycle from the Billing page.

Question 18

Where can I ask more questions?

Accepted Answer

Contact us for account or billing help, or a Custom plan for different usage and support needs. Buy through zinley.com or inside Zinley; contact support before buying from a third-party listing.

What you get	Free	Plus	Pro	Max
Personal News & Health
Personal News editionsDaily limit across scheduled and on-demand editions.	Up to 1 edition/day	Up to 2 editions/day	Up to 3 editions/day	Up to 5 editions/day
News audio briefingFree includes one completed preview recording.	1 audio preview to replay	Every edition	Every edition	Every edition
Listen to individual News stories	Not included	Included	Included	Included
Health logs, trends, goals & family profiles	Included	Included	Included	Included
Personal Health readsConnect the health data you share with your everyday context.	Morning	Morning & evening	Morning & evening	Morning & evening
Listen to your Health readFree preview is for your own Health read.	1 audio preview to replay	Every read	Every read	Every read
Health day plan	Morning plan	Adapts through the day	Adapts through the day	Adapts through the day
Bedtime reminders	Not included	Included	Included	Included
Weekly Health reviewAvailable when there is enough data.	Included	Included	Included	Included
Look back at your week, month & year	Included	Included	Included	Included
Your assistant at work
Web search with sources	Included	Included	Included	Included
Advanced research & X search	Not included	Included	Included	Included
Zinley ComputerIts own computer for online work, code, and files.	Included	Included	Included	Included
Work across your connected computersSend a task to another computer that is online and signed in.	Not included	Included	Included	Included
Image generation	Included	Included	Included	Included
Video & music generation	Not included	Included	Included	Included
Our most capable frontier models	Not included	Not included	Included	Included
Optional Priority processingOn supported models.	Not included	Not included	Included	Included
Credits & routines
Daily creditsRefresh every day, on top of your monthly allowance.	10	20	100	200
Active scheduled tasks	5	15	30	75
Calls & history
Maximum phone-call lengthFor calls through an active phone line.	15 min	15 min	60 min	4 hours
Simultaneous phone calls	1	5	10	20
Email & call historyHistory visible in your dashboard.	1 day	1 week	1 month	3 months

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